EDUCA EDTECH Group is composed of a group of experienced and recognised educational training institutions.

Among the organisations belonging to the group are Euroinnova International Online Education, INESEM, Red Educa and INEAF, leading institutions in each of the areas in which they specialise.

EDUCA EDTECH Group has a solid CSR oriented towards the improvement and progress of society. In this sense, its more than 600 employees carry out their work in an environment where communication, respect and collective intelligence prevail.

We want you to be part of our team!

Are you interested in administrative management and revenue recovery in digital educational environments? Do you have the ability to negotiate with empathy and assertiveness and are you motivated by challenging objectives? At EDUCA EDTECH Group, a leading group in digital educational solutions, we are looking for a Debt Recovery Manager to ensure the recovery of unpaid fees and the proper management of maturities.

💼 What will you do?

• Active recovery: You will proactively manage the recovery of unpaid fees from delinquent students, prioritising conciliation and effective collection.
• Channel dominance: You will contact learners by WhatsApp, phone call, email and through Zoho CRM, applying the most effective channel according to the case.
• Payment and invoicing managementYou will learn and manage all the accepted payment methods (card, direct debit, transfer, gateways) and the internal invoicing system to reconcile payments and due dates.
• Speech application and objection handling: use the recovery speech designed by the group to refute excuses or refusals and facilitate immediate payment, adapting it tactfully to each situation.
• Registration and monitoring: You will record all interactions and agreements in Zoho, manage payment plans and handle escalations to administration where appropriate.
• Information and improvement: you will report recovery indicators and propose improvements in processes and scripts to optimise the recovery rate.
• Internal coordination: You will work closely with the Administration, Student Services and Finance teams in the reconciliation and management of complex cases.

What do we expect from you?

• Previous experience in debt collection, telephone debt collection or customer service with recovery objectives.
• Basic knowledge of invoicing and familiarity with CRMs (Zoho is an asset).
• Excellent communication skills: being able to negotiate with firmness and empathy, manage objections and close payment agreements.
• Results-oriented and KPI-driven (e.g. % monthly recovery, average time to collection, rate of completed agreements).
• Organisation and autonomy to manage a caseload, prioritise and maintain effective follow-up.
• Resilience and frustration tolerance in contexts of rejection, always maintaining respect and professionalism.
• Previous experience in the education sector or in companies with a high volume of users/clients is a plus.

😎 What advantages do we offer you?

• Time and attendance to provide flexibility in the event of unforeseen circumstances.
• Attractive annual training plan with Educa.Pro, EDUCA EDTECH Group's own tool with a wide range of courses for the personal enrichment of employees.
• Innovative work environment in a unique technological space that includes Coffee leisure, Restaurant and other common areas that make EDIFICIO EDUCA EDTECH a special place.
• HaFree Birthday: a day off on your birthday to make the most of it.
• Wide range of benefits in health, entertainment, leisure, finance and more for being a member of EDUCA EDTECH Group.
• Company laptop and, above all, you will be part of a professional team with a high human quality.
• Salary to be agreed according to skills and competences; possible incentive scheme for collection targets.
• Happiness laboratory for well-being: activities, gifts, greetings, events and our well-known afterwork.

Join the TOP EMPLOYER 2025 certified education group!

We promote equal opportunities and diversity, creating an inclusive environment free from discrimination. 🌍

Number of candidates: 1

Location of the post: Grenada